Increasing the cost efficiency of Aged Care businesses is a huge challenge. Any scaling back of services risk impacting care quality. As the landscape becomes more competitive how can Aged Care businesses offer clients the best service while keeping costs under control? The answer may be closer than you think. It doesn’t involve cutting activities…

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The Aged Care industry is facing unprecedented change. We know this as consumers – Aged Care touches most of our families at some point – and we know this from our customers who are navigating these challenges. The government is leading the change with the introduction of the Consumer Directed Care (CDC) initiative. CDC is…

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20 January 2016 by BI The Praxa Blog

BI, Big Data or Business Intelligence: these are the buzz words thrown around incessantly in the business world today.  Until recently they were associated with large enterprise needs but as BI technology has advanced, licensing, deployment and support options have made it more affordable for small and mid-sized organisations to consider. But with many BI…

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As the aged care industry continues to transform the onus on internal finance teams to navigate complex aged care operations intensifies. Consolidated billing that accommodates a range of third party services, aged care settings, government policies, and multiple databases and systems presents a challenge for even the most astute financial controller – and upholding a…

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In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams — helping them connect on social media with your customers, prospects, and partners right within Microsoft Dynamics CRM or with a stand-alone app. Find…

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11 May 2015 by CRM

The way your customers buy, has changed forever. We are living in the age of the customer and today’s customer is smarter than ever. The’re always connected via their mobile device, plugged into their favorite social network and doing their own research to solve their problems. Therefore it is no surprise to find that customers are 70%…

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Paper work orders are the “norm” for many field based service organisations. But while paper work orders may seem like the easiest way to communicate information about a repairs or maintenance assignments, using them can create big inefficiencies and cost your organisation money. Imagine when the phone rings with a call for an emergency service.…

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Companies are under enormous pressure to comply with a growing number, range and complexity of regulatory requirements. In recent years, corporate scandals due to poor internal controls have led to new regulations as well as greater regulatory scrutiny. In addition, the growing demands of doing business in a rapidly changing global environment, places greater emphasis…

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Putting your constituents first with a unified contact centre. Research shows that most local government institutions in Australia are running legacy systems that have not kept pace with the demands of their local constituents. Constituents today are actively using social media mediums such as Facebook and twitter to voice concerns and are doing this with smart…

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27 April 2015 by BI CRM ERP

The Australian economy is improving. Economic growth is at 2.5%, inflation is at 1.7%. Housing is booming along, and it looking like there might be more good times ahead. This is good news, things will start to get busier for you and your business keeping busy with customer enquiries, sales and deliveries. When it comes to your…

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