Operational Management

 

Integrate your work order, asset management, field service and maintenance schedules into a single system combined with your ability to invoice correctly.

Do your people get to the right job at the right time and bill correctly every time?

  • Do you manage and track all definable costs/resources tied to projects or jobs?
  • Do you receive service requests and assign technicians in the field?
  • Do you manage, sell, or rent equipment?
  • Do you struggle with inefficiencies between your field and back office operations?
  • Do you need a software solution that adapts and works with your unique processes–instead of one that forces you to change them?

We have many years experience in WennSoft solutions. We can help you connect the areas in your business to improve your customer service efficiency.

As a growing leader in Operational Management solutions, WennSoft provides organisations with the ability to increase customer service performance and reduce operational costs. Designed for mechanical contractors, equipment maintenance, HVAC servicing, security monitoring. The outcome is to ensure the right people get to the right job at the right time and get the cost right, everytime. Based on the popular Microsoft GP platform, Praxa is one of the few leading partners for WennSoft here in Australia.

Introducing MobileTech™ from WennSoft

Get the right technicians on-site with the information, inventory and equipment to get the job done right the first time. Integrated with Microsoft Dynamics™ GP.

Technicians can:

  • Access customer information and service history for specific equipment or locations
  • Create purchase orders, perform services and update status
  • Complete the call and record costs
  • Secure signatures for work completed and print or email a call summary report while with the client
  • Initiate new work/appointment from the field
  • Send work and additional opportunities to sales
  • Create invoices with the ability to discount and receive payments while on-site
  • Enter payroll time for a work crew
  • Easily track billable time with time in/out of appointments
  • Add notes to a job change order