Putting your constituents first with a unified contact centre. Research shows that most local government institutions in Australia are running legacy systems that have not kept pace with the demands of their local constituents. Constituents today are actively using social media mediums such as Facebook and twitter to voice concerns and are doing this with smart…

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6 November 2014 by CRM The Praxa Blog

The cost of sales will always be higher selling to new customers compared with current customers. Research shows that it costs you up to six to seven times more to acquire a new customer. So why not make customer retention a focus in your organisation and make it the best it can possible be. One…

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