Paper work orders are the “norm” for many field based service organisations. But while paper work orders may seem like the easiest way to communicate information about a repairs or maintenance assignments, using them can create big inefficiencies and cost your organisation money. Imagine when the phone rings with a call for an emergency service.…

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Putting your constituents first with a unified contact centre. Research shows that most local government institutions in Australia are running legacy systems that have not kept pace with the demands of their local constituents. Constituents today are actively using social media mediums such as Facebook and twitter to voice concerns and are doing this with smart…

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