11 May 2015 by CRM

The way your customers buy, has changed forever. We are living in the age of the customer and today’s customer is smarter than ever. The’re always connected via their mobile device, plugged into their favorite social network and doing their own research to solve their problems. Therefore it is no surprise to find that customers are 70%…

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Putting your constituents first with a unified contact centre. Research shows that most local government institutions in Australia are running legacy systems that have not kept pace with the demands of their local constituents. Constituents today are actively using social media mediums such as Facebook and twitter to voice concerns and are doing this with smart…

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5 December 2014 by CRM

Answer: Microsoft Dynamics CRM 2015 Dynamics CRM 2015 has been shipped with multiple enhancements, including one literally audible: using Cortana on Windows Phone 8.1 devices, users will be able to talk to the customer relationship management suite. Tasks available via Cortana voice commands will include setting up meetings and reminders, searching for contacts, accounts and activities,…

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6 November 2014 by CRM The Praxa Blog

The cost of sales will always be higher selling to new customers compared with current customers. Research shows that it costs you up to six to seven times more to acquire a new customer. So why not make customer retention a focus in your organisation and make it the best it can possible be. One…

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3 November 2014 by CRM The Praxa Blog

In today’s uncertain economy, companies are facing challenges with ever changing customer demands. Therefore, it is vital that you maximise the capabilities of your current CRM business processes and applications.

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