In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams — helping them connect on social media with your customers, prospects, and partners right within Microsoft Dynamics CRM or with a stand-alone app. Find…

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11 May 2015 by CRM

The way your customers buy, has changed forever. We are living in the age of the customer and today’s customer is smarter than ever. The’re always connected via their mobile device, plugged into their favorite social network and doing their own research to solve their problems. Therefore it is no surprise to find that customers are 70%…

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Putting your constituents first with a unified contact centre. Research shows that most local government institutions in Australia are running legacy systems that have not kept pace with the demands of their local constituents. Constituents today are actively using social media mediums such as Facebook and twitter to voice concerns and are doing this with smart…

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6 November 2014 by CRM The Praxa Blog

By Steve Liliopoulos Competitors today can quickly imitate techniques, adopt same technologies and go blow for blow in matching your productivity improvement initiatives. This is why it is so important to have a single view of your customers. built better and lasting relationships with your customers by keeping on top of what is important. Most…

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6 November 2014 by CRM The Praxa Blog

The cost of sales will always be higher selling to new customers compared with current customers. Research shows that it costs you up to six to seven times more to acquire a new customer. So why not make customer retention a focus in your organisation and make it the best it can possible be. One…

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5 November 2014 by ERP

By Steve Liliopoulos Without a doubt Microsoft Dynamics GP. Having worked for 7 years at Microsoft as the Dynamics GP product manager I can say that Dynamics GP is a very powerful and robust ERP system that will deliver tremendous business benefits and then some, with unrivaled value for money.  So what is Microsoft Dynamics…

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3 November 2014 by CRM The Praxa Blog

In today’s uncertain economy, companies are facing challenges with ever changing customer demands. Therefore, it is vital that you maximise the capabilities of your current CRM business processes and applications.

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